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LifeLock is the leader in identity theft protection.
81%
Reviewed by 3691 customers.
Very Confusing
LifeLock Ultimate Plus
Would not recommend
Annie from
Pennsylvania -
ago
They send too many confusing notifications/alerts. Customer Service needs work.
Cons
Alerts
Constantly trying to sell you add ons
Cost
Renewal
Service
Subscription
They send too many confusing notifications
1 reply from LifeLock -
ago
Hi Annie,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share your concerns.
Your point about the notifications and alerts being confusing is noted, and we’ll review this to make improvements. If you’d like to share more details about your experience or need further assistance, please don’t hesitate to reach out to our support team. We’re here to help.
18 guests found this review helpful. Did you?
Still not working
LifeLock Ultimate Plus
Would not recommend
Kari from
Lincoln -
ago
Verified buyer
Paid for product 12.6.2024. Husband set up his stuff and added me as family member. See notes from Case # 90171109 and 90206757. Still not working!
1 reply from LifeLock -
ago
Kari, thank you for reaching out with this feedback. I am sorry to hear that you are having this issue. Once you were added, you should have received an email with the instructions on how to set up your own portal, as they are separate online. Please also check the junk/spam folder. If for any reason you did not get that email, call our LifeLock Member Services at 1-800-543-3562 for assistance. We should be able to resolve this quickly for you.
17 guests found this review helpful. Did you?
Support is non existent. NO Help -lapsing subscription.
LifeLock Ultimate Plus
Would not recommend
Mike from
Middletown, NJ -
ago
Verified buyer
We can never get help to veto my wife's dash board even though show me. I had questions on my 19 year old needing protection. LifeLock=zero support
Pros
Restoration/Reimbursement
Cons
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
ago
Thank you for providing this feedback. I am sorry to hear you are facing these frustrations. There could be a couple of things causing the visibility issues on your wife's side of the account. For this, we would need to review the account on the phone. With your 19yr old, we are happy to go over options. Please reach out to our support line at 1-800-607-5619 so that we can help resolve these issues.
14 guests found this review helpful. Did you?
Outsourcing customer s ervice
LifeLock Ultimate Plus
Would not recommend
Roo from
37312 -
ago
Verified buyer
What a nightmare! Ricco was rude and unprofessional! I pay too much to waste all this time to answer a simple question! Rethinking my membership!
Pros
Support
Cons
Service
1 reply from LifeLock -
ago
I’m really sorry to hear about your negative experience, and I completely understand your frustration. That’s certainly not the level of service we aim to provide. If there’s anything we can do to help resolve the issue or answer your question promptly, please let us know. You can reach our LifeLock Member Services at 1-800-543-3562. We truly value your membership and would love the opportunity to make things right.
12 guests found this review helpful. Did you?
One star is too high
LifeLock Ultimate Plus
Would not recommend
Jim from
Arizona -
ago
Tried to enroll. Given conflicting information. Agent had worst attitude ever. If this is an example of your service I want no part of it.
Cons
Service
1 reply from LifeLock -
ago
We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Please contact our social customer team at https://twitter.com/messages/lifelock or https://m.me/lifelock We look forward to hearing from you. Thanks and stay safe.
13 guests found this review helpful. Did you?
Locked out of my account
LifeLock Ultimate Plus
Would not recommend
Thomas from
New York -
ago
Locked out of my account
Pros
Support
Cons
Service
1 reply from LifeLock -
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have got locked out from your account. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
9 guests found this review helpful. Did you?
Not fulfilling your commitment
LifeLock Ultimate Plus
Would not recommend
Patricia from
Orlando, Fl -
ago
Verified buyer
Recently my email was hacked. A source in Dallas Texas oped 5 new email accounts using my email. They then proceeded to request funds be sent to them from my investment accounts. I didn't receive one alert from you about this.
Pros
Protection
Security
Support
Cons
Alerts
Service
1 reply from LifeLock -
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the alert. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
13 guests found this review helpful. Did you?
Doesn't do anything.
LifeLock Ultimate Plus
F. G from
USA -
ago
Verified buyer
I've had credit card accounts opened and used for months before I've had notifications from Lifelock. Don't waste your money
25 guests found this review helpful. Did you?
Not good
LifeLock Ultimate Plus
jw from
USA -
ago
Verified buyer
Ever since Norton took over it hasn't been the same.
25 guests found this review helpful. Did you?
Rating of LifeLock
LifeLock Ultimate Plus
DC from
USA -
ago
Verified buyer
Since Norton has taken over this company their service is no longer world class. Trying to get help, impossible, trying to get your account switched around, FRUSTRATING & in six months reverts back to where you started. Now I find out you are involved with China. Looking for another service.
22 guests found this review helpful. Did you?
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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