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LifeLock is the leader in identity theft protection.
81%
Reviewed by 3691 customers.
It's like what I expected !!
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Very bad customer service ,,
1 guest found this review helpful. Did you?
My opinion
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
i think life lock is to complicated to use. For example how do you change account numbers on your accounts such as checking accounts. I had to change my bank account number, I could not due. Credit scores are way behind. I think there should be more support on how to use this system, there should be some kind of manual or something where you can ask questions on how to do things. I would not recommend this service to anybody.
Not impressed
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I have not been impressed with the services offered. Late notifications when new accounts are opened (several days after) and the representatives clearly do not have a good understanding of the fraud underground market. I received an alert stating that my info was found on an underground market website and I had to explain to the rep how those sites work.
You run slow
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I do a transaction and it takes you 4 days to alert me? what am I paying for?
Unhappy
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I don't know what you are doing for me. I see no activity on this website since April 2014!! Nothing is up-to-date as far as my financial activity. I've been a victim of tax fraud (for the last two tax filing years) and identify theft using my social security number and other personal information, which I reported to you. It's getting hard to justify this expense if I see no action.
??????
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Web site does not work too often. Cannot get to alerts. Button does not work.
In addition the same payments appear every month in the alerts, taking valuable time to log on and research and accept the alert. Is there some way to mark a payment so that it will no longer cause an alert?
My LifeLock Review
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I have Life Lock because I am lazy. I believe I could do every thing they do but it would take time and effort and I think they charge too much.
MY NAME
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
YOU HAVE MY NAME MISSPELLED It is Wanda You have Walda
Need more flexibility in defining "accounts"
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Within what you call an account (i.e. Wells Fargo Banking) it would be helpful if one could toggle off certain of the Wells Fargo accounts. Since I monitor both my business and personal accounts (18 WF accounts in all), I don't want to have to use the same settings on the entire Wells Fargo bank listing, since my person security and business security have different sizes of transactions.
1 guest found this review helpful. Did you?
Terrible Service & Crooks
LifeLock Ultimate Plus
Would not recommend
George from
WINDSOR, CA -
ago
Lifelock had initiated a payment for renewal that I did not authorize, I had cancelled service several months prior. they refused to refund.
Cons
Alerts
Cost
Renewal
Service
Subscription
1 reply from LifeLock -
ago
George,
We’re sorry to hear about your experience. Please reach out to our LifeLock Member Services team at 1-800-543-3562 so we can look into this further and assist you. Thank you for sharing this and we look forward to resolving your concern.
8 guests found this review helpful. Did you?
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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