LifeLock reviews

I was recently a victim of identity theft with Lifelock ultimate fully in place (and billed monthly). My taxes were filed "for me" by a thief who pocketed a large refund both federal and state. When I called Lifelock, I was told "we don't cover tax fraud". Really?! You guys advertise like mad around tax time, motivating people that tax fraud is on the rise and they should be protected. That being said, I have not been contacted by any lifelike representative since I reported my problems. Read More Read Less

Today (04/23/2015) I received a "Monthly Security Update" for the first time in at least 9 months. In over a year, I have received direct Lifelock communications on various issues perhaps 6 to 8 times. My wife, also a "Plus" member, has had slightly more communication, but at irregular intervals. A typical bothersome occurrence was my receipt of an important alert that was directed to my wife, but sent to my e-mail address. She was never directly informed of the issue. Over the years,I have addressed these problems many times with Lifelock, always being told that systems were being improved and that the representatives were in agreement that there was a problem. My last two encounters occurred several months ago with Supervisors/Escalation Representatives who assured me they would review the entire process we were being subjected to and would get back to me. One of these representatives even suggested a specific time frame for his response. I have heard nothing from these gentlemen, or from anyone else, regarding our unsolved issues for many months. As a long-time executive at an effective major corporation, I am at a loss to explain the seeming ineptitude of an organization like Lifelock. I would have thought that you had systems and procedures in place to provide adequate feedback on legitimate customer issues. Dennis Poller Read More Read Less

Very bad customer service ,, Read More Read Less

i think life lock is to complicated to use. For example how do you change account numbers on your accounts such as checking accounts. I had to change my bank account number, I could not due. Credit scores are way behind. I think there should be more support on how to use this system, there should be some kind of manual or something where you can ask questions on how to do things. I would not recommend this service to anybody. Read More Read Less

I do a transaction and it takes you 4 days to alert me? what am I paying for? Read More Read Less

I have not been impressed with the services offered. Late notifications when new accounts are opened (several days after) and the representatives clearly do not have a good understanding of the fraud underground market. I received an alert stating that my info was found on an underground market website and I had to explain to the rep how those sites work. Read More Read Less

I don't know what you are doing for me. I see no activity on this website since April 2014!! Nothing is up-to-date as far as my financial activity. I've been a victim of tax fraud (for the last two tax filing years) and identify theft using my social security number and other personal information, which I reported to you. It's getting hard to justify this expense if I see no action. Read More Read Less

Web site does not work too often. Cannot get to alerts. Button does not work. In addition the same payments appear every month in the alerts, taking valuable time to log on and research and accept the alert. Is there some way to mark a payment so that it will no longer cause an alert? Read More Read Less

I have Life Lock because I am lazy. I believe I could do every thing they do but it would take time and effort and I think they charge too much. Read More Read Less

YOU HAVE MY NAME MISSPELLED It is Wanda You have Walda Read More Read Less