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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Locked out of my account
LifeLock Ultimate Plus
Would not recommend
Thomas from
New York -
370 days
ago
Locked out of my account
Pros
Support
Cons
Service
1 reply from LifeLock -
368 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have got locked out from your account. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
3 guests found this review helpful. Did you?
Not fulfilling your commitment
LifeLock Ultimate Plus
Would not recommend
Patricia from
Orlando, Fl -
374 days
ago
Verified buyer
Recently my email was hacked. A source in Dallas Texas oped 5 new email accounts using my email. They then proceeded to request funds be sent to them from my investment accounts. I didn't receive one alert from you about this.
Pros
Protection
Security
Support
Cons
Alerts
Service
1 reply from LifeLock -
373 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the alert. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
4 guests found this review helpful. Did you?
Doesn't do anything.
LifeLock Ultimate Plus
F. G from
USA -
807 days
ago
Verified buyer
I've had credit card accounts opened and used for months before I've had notifications from Lifelock. Don't waste your money
15 guests found this review helpful. Did you?
Not good
LifeLock Ultimate Plus
jw from
USA -
816 days
ago
Verified buyer
Ever since Norton took over it hasn't been the same.
13 guests found this review helpful. Did you?
Rating of LifeLock
LifeLock Ultimate Plus
DC from
USA -
817 days
ago
Verified buyer
Since Norton has taken over this company their service is no longer world class. Trying to get help, impossible, trying to get your account switched around, FRUSTRATING & in six months reverts back to where you started. Now I find out you are involved with China. Looking for another service.
16 guests found this review helpful. Did you?
Log In
LifeLock Ultimate Plus
Tom O from
USA -
817 days
ago
Verified buyer
This has to be the most frustrating thing I've gone through. When I log in, this stupid, pick out the pictures that pretain to, let's say a Bike. Now, I don't get all of them right and it makes you do it again! I will be canceling soon. Ever since Norton has picked up LifeLock it has been a huge disappointment for me.
13 guests found this review helpful. Did you?
They can't keep track of my accounts
LifeLock Ultimate Plus
Jeff M. from
USA -
818 days
ago
Verified buyer
I have very common accounts like Capital One and Citi Bank, but I am constantly getting notices that my accounts are not being monitored. When I call - LifeLock makes excuses. I have NO confidence that my info and accounts are safe.
6 guests found this review helpful. Did you?
Negative
LifeLock Ultimate Plus
Mit from
USA -
818 days
ago
Verified buyer
My husband and I joined Lifelock many years ago when it was affordable. Unfortunately, that is no longer the case. I cannot even get into my account at all. I have changed my password, done the "I am not a robot" thing, and still cannot access my account. There is no use in having this if I cannot check my credit score or answer any other inquiries. I am definitely "locked" out.
7 guests found this review helpful. Did you?
UNRESPONSIVE AT BEST!
LifeLock Ultimate Plus
LIZ T from
USA -
818 days
ago
Verified buyer
TOTALLY NON-RESPONSIVE...MY ACCT WAS HACKED A COUPLE OF YEARS AGO, LIFELOCK CANX IT AND WAS SUPPOSED TO REINSTATE IT...THEY WERE SURE THERE WITH OPEN HANDS TO COLLECT THEIR ACCOUNT FEES...BUT NEVER REINSTATED THE ACCT. I SENT EMAILS, A LETTER, MANY REQUESTS ON LINE AND NOTHING! I STILL GET ALL KINDS OF EMAILS FROM THEM BUT THEY CAN'T BE ADDRESSED, SAYS MY ACCT IS NON-EXISTANT! IF YOU DO GET THRU BY PHONE, THE REPRESENTATIVE CAN'T UNDERSTAND THE ISSUES LET ALONE SOLVE ANY PROBLEMS.
9 guests found this review helpful. Did you?
Their help is too hard to u derstand
LifeLock Ultimate Plus
Sp from
USA -
818 days
ago
Verified buyer
Accent and lack of American Englisj idioms was appalling. Not helpful, did not understand my issue. I could BARELY understand their rep. Definitely not worth the $$
8 guests found this review helpful. Did you?
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8605 reviews
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