LifeLock reviews

My husband and I were notified by Discover Card that someone had opened an account in his name. Where were you?? You did not catch this! Then My husband and I were eating out and could not use our Bank debit card because someone had used it and the bank was suspicious and shut are card off. Where were you???? I have entered all information into lifelock for Jason & I and call to make sure all info entered was correct and you approved it. I purchased lifelike 2 months ago, the Ultimate Plus! Where have you been??? Read More Read Less

I received a very timely email from LifeLock clamoring as to how they have 'protected my identity' - etc. for the past 30 days. I will preface by saying that I am not one of those that obsessively monitors my credit score, etc. My bills come in, I review them to make sure they are accurate, and make calls when needed surrounding fraudulent activity - which is rarely, thankfully. Anyhow, I received multiple calls over the past few days from my ank alerting me to frauduent activities against one of my accounts. Hmm, did not receive anything from LifeLock. I also recently checked my credit score when I received a notification surrounding a potntial security risk in my neighborhod, only to find that the score was nearly 100 points off of what the major reporting agencies showed when I checked them directly. To be quite blunt, my family spends almost $100 per month to LifeLock for services that apparently do not work and provide little protection or value. Time to look elsewhere, as I have used them for years to this point and wonder what else may have been missed. Read More Read Less

We bank at a small bank and therefore Lifelock does not monitor, so we do not feel secure. Should have asked for a list of the Banks covered. Not sure that we will renew. Read More Read Less

My bank gives me the alerts for free. I went on vacation and used my credit card and got no alerts from Lifelock but did from my bank. Read More Read Less

Have not received any email communications from Lifelock in two years beyond the considerable junk file advertisements to join Lifelock. The few times I called to speak directly with a Lifelock agent, I was frustrated with the rudeness and lack of knowledge of the agent. I am unsure what services you are providing for me and my wife and will probably not renew or recommend your services to my friends. Read More Read Less

I completed a loan application at a local Harley Davidson dealer. I never received an alert for about 36 hours later. I called them to ask why an alert was never sent. I felt like I got a run around answer. I did not feel protected. Read More Read Less

Lack of clear instruction led to an account set up error for my wife's portion of our account - which ordinarily wouldn't be a big deal except after 12 days and 3 calls of Customer Service reading the same "solution script" to me and not listening that I've already tried it already I'm through. It's only a good product if you can access it and I cant. Read More Read Less

Since I updated my account to Plus, lifelock has not taking care of my protected accounts, they can not stay connected to my bank accounts Read More Read Less

I takes LifeLock three to four days before notifying me of an account activity. (My Credit Union notifies me the same day of the activity) For some reason, LifeLock is unable to maintain a connection with my Credit Union and I'm having to "reconnect" often. This is unacceptable. I will not be renewing my account or recommending LifeLock to anyone unless this trend improves. Read More Read Less

Lifelock will not connect with USAA or Frost Bank even though I exit from Lifelock and am able to connect easily with both companies on line. Read More Read Less