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LifeLock is the leader in identity theft protection.
82%
Reviewed by 3693 customers.
No customer service at all anymore
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Used to be good, now you better be looking out for yourself they notifiy customers of nothing.
2 guests found this review helpful. Did you?
I have signed for a year but am still in the dark about what
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
After several phone conversations with representatives, I am confused about most everything included in the membership contract. One rep couldn't find my name, requested my SSN---which I refused to supply under the circumstances---and still others simply transferred my calls. Finally, I keep receiving emails wanting me to sign up, and others telling me that I have not included other members of my family in the coverage as well as all of our devices.
2 guests found this review helpful. Did you?
My Ultimate account
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
have trouble navigating and adding family members to my account. Spent hours trying to navigate my account. Very frustrated with the online tool. takes me in circles.3
1 guest found this review helpful. Did you?
Pricing
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Its okay for getting your credit score. Which every credit card has now . But the pricing is ridiculous for 34.99.
Customer Service
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I have contacted Lifelock on a regular basis and found service to sometimes be ok and sometimes not at all what I expected. Agents are not sharp and it shouldn't be days and days for alerts to go out. I will not renew.
1 guest found this review helpful. Did you?
Hello, hello, anyone there?
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
It may be a good system, it may not. I've been a member almost for many years, and the only thing I ever hear from this company is that some sexual deviant may have moved into my zip code. Since, so far as I know, my identity has never been stolen not hearing from LifeLock may be a good thing, but on the other hand I truly have no idea if I'm getting more than $300 worth of service. I find myself part of a class action lawsuit against a company to whom I send lots of money and I have yet to hear a single word about that from the company. Gives me pause.
1 guest found this review helpful. Did you?
Hard to add spouse data
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
My husband setup his Lifelock account and added me to his account. He was not able to manage my account from his. My husband takes care of all the finances and he's been frustrated with the way lifelock prevents him from seeing and managing my account from a single login view. As a result, my account was never fully setup and we really didn't get the full value from our subscription.
Unhappy
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I don't feel protected
5 star
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Great
It is o.k. I guess
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
We need STEP BY STEP instructions with pictures how to add our credit cards to your system. I don't feel for over $300 this year I got my money worth. That you are not protecting my credit card. Can't add them.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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