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LifeLock is the leader in identity theft protection.
82%
Reviewed by 3693 customers.
ACCOUNT MONITORING FAIL DUE TO TECHNOLOGY
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I joined LifeLock because I am one of the millions of people that have had my records compromised in the US Office of Personnel Management hack. My Navy and DOD Civilian administrative records have been captured by hackers.
I paid for monitoring of financial accounts. I set up 5 accounts within LifeLock. Within 24 hours, I started receiving "CAN NOT CONNECT" errors. I would have to log back into the respective account to provide LifeLock access. After researching this problem with two separate financial institutions and LifeLock here is the bottom line: The LifeLock system can not get through the security procedures to log into my financial accounts in order to monitor them (no way for LifeLock to get past a security questions). The security systems of both my credit unions view LifeLock access to my accounts as "ILLEGAL ACTIVITY" and blocks their monitoring process.
My sole recourse was to remove all 5 accounts from account monitoring within the LifeLock system.
Billing errors
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
The only complaint I have with the Lifelock service is their refusal to notify me a month in advance that they are going to renew my membership. For the past two years, they'be informed me either the day before or the day after the renewal took place. I complained the first year but it did not seem to have an effect on their actions the following year. I'll see what happens with the upcoming renewal.
It's fine
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I relieved a hard sell in the beginning. What service am I getting? My credit card already stopped a fraudulent purchase and reissued my card. No info from Lifelock that this happened.
what is going on?
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Fox news, life lock running a scam! what is your side of story?
I feel much safer with LifeLock.
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I am so glad that I have Life Lock. I upgraded in the past year to the Ultimate Plus plan and I am not seeing any difference in the information I receive. I have called about this but cannot seem to get an answer that satisfies me.
I signed my daughter and son-in-law up on it a few years ago and they get information such as public record reports on a regular basis from LifeLock.
Where is your LOGOFF?
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I'm really stunned you don't have a visible logoff tab on your website. How do I log off?
Just now learning of the potential of LifeLock.
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Just now learning of the potential of LifeLock. Had the service for almost a year but completely forgot about it until I received a few text alerts
waiting
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
My divorce is almost final,,, so we shall see how well your system works then...
good look
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Good
So far good
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I couple store credit cards weren't to be found in their system. Website has frozen a couple times. Can't get it to display a video
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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