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LifeLock is the leader in identity theft protection.
81%
Reviewed by 3691 customers.
Thanks for the protection but having am ongoing problem
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
While we so appreciate signing up to protect us from the growing identity theft problem, I keep getting notice emails from your service that you have been locked out of either our bank account or our credit cards. I tried unsuccessfully a couple of week ago to follow the steps to correct but had to call your customer service to actually get this done. Is there some way we can prevent this? It is a hassle! Are your other customers having the same problem?
Sadly being double-charged with zero relief in sight
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
The service provides peace of mind for our family.
That would be worth 5 stars if it were not for the accounting department's stone-walling to keep all of the money we've paid to this company for both LifeLock Ultimate and LifeLock Ultimate Plus.
We will most likely not renew.
missing notifications
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I haven't been getting notifications on my banking since 8/23 and now I went online to investigate and saw that my banks were " offline" and I had to reenter my login and password AND my credit score has dipped 18 points and I wasn't notified of that either. Kinda wondering why I am paying for this and thinking of canceling it
Review
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Just too expensive
Sadly Paying the cost for Two Services - No help to refund m
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Have been satisfied with Ultimate program but was given the opportunity to move up to Ultimate Plus. Accepted with one day left on former Ultimate program, which then renewed automatically. Now, I've paid for both simultaneous coverage.
Not a real fan of paying double!
What????
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I traded in my jeep at a dealership that against my wishes ( I asked for financing through my bank) submitted requests to multiple banks for financing. NOT a PEEP from lifelock that financing applications in my name where being processed. I have the letters of acceptance/denials from multiple banks referencing credit reporting agencies. I contacted the dealership when these letters started flowing in and complained to the manager,..I would have expected to hear it from lifelock first.
?
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
Appreciate the coverage offered but Lifelock needs to cover and protect alot more for the full service plan. I have alot of insurance policies that I would like to be monitored. After all my info is out there within these plans also.
LifeLock
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
How am I supposed to know if I'm getting my money's worth. I would like to have monthly or bi monthly reports updating me on me personally.
ACCOUNT MONITORING FAIL DUE TO TECHNOLOGY
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
I joined LifeLock because I am one of the millions of people that have had my records compromised in the US Office of Personnel Management hack. My Navy and DOD Civilian administrative records have been captured by hackers.
I paid for monitoring of financial accounts. I set up 5 accounts within LifeLock. Within 24 hours, I started receiving "CAN NOT CONNECT" errors. I would have to log back into the respective account to provide LifeLock access. After researching this problem with two separate financial institutions and LifeLock here is the bottom line: The LifeLock system can not get through the security procedures to log into my financial accounts in order to monitor them (no way for LifeLock to get past a security questions). The security systems of both my credit unions view LifeLock access to my accounts as "ILLEGAL ACTIVITY" and blocks their monitoring process.
My sole recourse was to remove all 5 accounts from account monitoring within the LifeLock system.
Billing errors
LifeLock Ultimate Plus
Undisclosed from
US -
ago
Verified buyer
The only complaint I have with the Lifelock service is their refusal to notify me a month in advance that they are going to renew my membership. For the past two years, they'be informed me either the day before or the day after the renewal took place. I complained the first year but it did not seem to have an effect on their actions the following year. I'll see what happens with the upcoming renewal.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$339.99
/year
Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
- 401(k) & Investment Account Activity Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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