LifeLock reviews

I was very glad to get this resolved. I found out from the bank in question that my daughter had added me to her account, but she didn't tell me. So everything worked out well. Read More Read Less

I know know that I can have you monitor activity on retirement instruments such as 401ks and IRAs. It would have been nice to have illustrated that in your sign up or membership information. On another note, I received an e-mail solicitation from you to upgrade to the ultimate plus plan. I signed myself up on line and then called Lifelock with a question about getting prorated credit for my prior membership that I had paid for through early May 2015. I was told that I would get a credit within 30 days. It would have been nice to have that stated in the upgrade information. I asked the representative if the upgrade that I did on line included my wife. I was told that it did not but that she could sign her up for me during the call. She informed me that because we had been long time members, she could offer me a 15% discount on her account but not mine because the discount can only come if you are calling in to a representative for the upgrade and I had already upgraded a few minutes earlier. This is a strange business practice. You solicit me via e-mail to upgrade but would discount my bill only if I call in and not upgrade on line. Obviously everyone would like to pay the lowest amount that a vendor would offer for the same service. I found this disappointing but your phone representative was wonderful. Read More Read Less

I thought the promotion for endorsing LifeLock would have an incentive attached to it. Since I have friends in my field and outside resources this would be a great way to promote your services and what better than to have your own marketing customer. Advertising is an asset, so you should offer an incentive to those who promote it for you. Read More Read Less

Reduce hold times!!! Other than that, I recommend LifeLock to all my friends and relatives. Read More Read Less

I am really glad to have LIfelock, since I would not have even known about this identity theft case for months had they not found it. Getting all the details I needed to file the police report was more difficult than it should have been, causing me to delay in getting it done, but fortunately, the Lifelock team kept getting back in touch with me to remind me and help me finally complete it. Read More Read Less

the good news is that I have not had to use (seek LifeLock's help) LifeLock's services. I have piece of mind knowing they are there if I do need assistance. Read More Read Less

I researched others but found LifeLock the best for my needs Read More Read Less

Good job Read More Read Less

I just switched today to Ultimate Plus so I don't have any experience yet. Read More Read Less

So far, the service is very thorough and complete. We are working out security issues with pop up questions to verify identity. Member services has been very helpful. Read More Read Less