LifeLock reviews

This helps make life a bit less stressful. I can relax knowing that Life Lock has my back. Read More Read Less

I would not think about trying to navigate the digital-internet era w/o LIFELOCK> I have been a long time member & used the services quickly when my ID was stolen. Do yourself a favor- sleep better at night. Read More Read Less

Good job! Read More Read Less

I received 3 alerts. I called Lifelock, was told the wait time was approximately 9 minutes, which it turned out to be. After hearing my story, the rep I initially was connected with said he would transfer me to the appropriate department to handle my situation. The person I was put in contact with was named Dlecia and she was wonderful to work. She worked through each of the 3 alerts in a very methodical and professional way. She set up conference calls with reps from each of the 3 businesses involved and stayed with me throughout the entire process which took an hour. There was 1 fraudulent account application and 2 fraudulent credit applications. 1 credit application had already been denied due to the 7 year alert Lifelock had previously helped me establish. Dlecia also made sure that the 3 credit inquiries that had been submitted to the credit agencies were removed. I have been a member of Lifelock since May, 2013. My previous experiences with them have all been very good. This is the first time I have had to deal with multiple alerts and I.am very grateful for having people the quality of Dlecia to work with. Read More Read Less

With Lifelock Ultimate, I can rest assured that my credit is safe and actively being monitored 24/7. Recently had a credit inquiry pop up and they quickly notified me and LifeLock followed up with creditor to find out someone had opened a new account under my name. With one phone call they had everything squared away and my peace of mind restored. Thank you LifeLock!!! Read More Read Less

always courteous and efficient ... ... makes me confident that I am protected... Read More Read Less

Due to all the issues with merchants and banks being hacked and data breaches my wife and I decided to up grade our plan. The associate was very helpful with the process explained how to proceed with the upgrade and the change in fees along with the prorate from our old plan. She even offered a discount for this year without any prompting. Service over the phone was great. Web site was a little less responsive, left too many unresolved questions. In fact it referred me to the phone agent. So I can't complain. Read More Read Less

Thanks for being on top of everything. We appreciate your professionalism and attention to all the cyber attacks, and every concievable attack on peoples credit in todays world. This would be a hard job to do ourselves. My only criticism was when calling you, the 'voice' said they do not like to keep people on wait for more than a few minutes and then it said my call would be answered in 22 minutes. That is unacceptable. Otherwise, we feel we are in great hands. Everyone takes their job seriously and that is what makes us feel comfortable with LifeLock. Read More Read Less

I have been very satisfied with my service this far. I need finish my contact info and add my all of my accounts Read More Read Less

Great support during this identity theft episode. I checked a member at 3 yrs, but I really don't know Read More Read Less