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LifeLock is the leader in identity theft protection.
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Reviewed by 0 customers.
Annoying emails
LifeLock Standard
Undisclosed from
US -
3429 days
ago
Verified buyer
I'm really tired of these ridiculous emails saying how you protected my identity because there was never any threat to it. That's an abuse of the meanings of English words. One email of that sort would have been bad enough. But no, you have to constantly remind me how well you protected me. It's like if I hired a body guard and no one ever threatens me and he then brags about how well he protected me. You can only claim you protected me if something happens regarding my identity and you do something about it. This makes me not trust any of your claims.
service
LifeLock Standard
Undisclosed from
US -
3435 days
ago
Verified buyer
you write me to tell me there were no fraudulent changes to any of my account. however, AMEX reported 2 fraudulent charges, one the purchase of gasoline in Massachusetts and the other the purchase of an airline ticket on Kenya airlines. both charges occurred while I was aboard a RCCL Navigator of the Seas cruise in the Caribbean. it resulted in me having to get a new AmEx card.
NEW MEMBER
LifeLock Standard
Undisclosed from
US -
3437 days
ago
Verified buyer
So far your not making a good impression from us as a new member. I have called back and forth to HR (Bconnect)and Life lock(to you) to add my dependent(husband name on it) and nobody can take care of it. How can you protect our information if just registering my husband nobody can do it . We need some reassurance from you.
No help at all
LifeLock Standard
Undisclosed from
US -
3439 days
ago
Verified buyer
Had a credit card fraudulently opened in husbands name. Bank called us because my husband rarely uses a card & they saw a lot of activity over a day or so. We were able to close it quickly but called Lifelock for help to monitor our account. Was told they can't do anything unless we need legal help. Just notify the credit people like Experian etc. Then a week or so later I get a notification that no fraudulent activity was seen in past month. I beg to differ with them. So not sure what value they really are if they can't spot a new account opened& not notify us to make sure we opened it.
crickets
LifeLock Standard
Undisclosed from
US -
3440 days
ago
Verified buyer
Heard from lifelock every time I made a sizable purchase for the first month or so, just as it's supposed to work. Then, I went through a large project at work and was using my cards on a regular basis, and even wrote a check for nearly 32k -- not a peep out of Lifelock. Not sure what I'm paying them for.
Crickets ever since.
LOCKED OUT
LifeLock Standard
Undisclosed from
US -
3441 days
ago
Verified buyer
After signing up, I've been locked out of login.
Regardless my choice by the rules, the system refuses my password or reset.
Further, the charges for serves are about double than agreed.
When I called to talk to a rep about the problem, I was told that the computer system was down (indefinitely) and nothing could be done to solve the problem. That was almost 60 days ago.
Since then, LifeLock has failed to return my call.
Can't even get registered
LifeLock Standard
Undisclosed from
US -
3444 days
ago
Verified buyer
Lifelock doesn't carry my Bank and the registration process just shuts down after that so I can't get my credit cards registered. I am thoroughly frustrated!!!!!
Life lock
LifeLock Standard
Undisclosed from
US -
3445 days
ago
Verified buyer
Life lock is a joke. I keep getting emails telling me how safe I am yet in the last two months i have had my identity stolen twice and over 6000 dollars put on my credit card. I was notified by my credit card company so they are on top of it but these phony everything ok emails I get from LifeLock are very misleading as if I had listened to them I would not have caught the fraud on my account.
Great Advertising
LifeLock Standard
Undisclosed from
US -
3448 days
ago
Verified buyer
We are led to believe that LifeLock monitors your accounts as well as credit bureaus but that is not the case at all. A $100,00 charge on my account was never reported by Lifelock. One would think if they were watching one's account this would jump out.
Really, it appears the only thing monitored is the credit bureau reports. You can get your reports for free and save the cost of Lifelock!
Missed
LifeLock Standard
Undisclosed from
US -
3450 days
ago
Verified buyer
I have had LifeLock for years.. On 11/14/11 three days after purchase of my property there was a lien placed on the property. This was not discovered until refinancing January of 2015.. Had this been reported properly we could have handled this better. The lien has been placed by a radical group and this is detrimental in so many ways
Standard
$7.50
/ month
Pay $89.99 for the 1st yr after trial, renews at $124.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Standard
$7.50
/ month
Pay $89.99 for the 1st yr after trial, renews at $124.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8030 reviews
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