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LifeLock is the leader in identity theft protection.
88%
Reviewed by 1784 customers.
Over all service
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
Bought a new vehicle never got an alert have opened new accounts no alerts I will not renew again. So not sure what we are paying for
Compromise
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
A few months back my bank put a hold on my bank account for fraudulent activity from Florida. Had to change my account pass. No notification from Lifelock.
Starts out great then nothing
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
For the first couple of months after I signed up with Lifelock they were great about sending me texts on account activity then it slowed to a trickle and then to nothing. I mean nothing. I receive notices from my financial institutions set to the same threshold of Lifelock and I still receive nothing from Lifelock. I will probably cancel the service because there is nothing more irritating than paying for something that is already passed. I don't want to pay for all the other "Premium" packages when I don't receive what I am paying for in the Advantage package.
Value of service?
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
Really questioning the value of this service given that I recently experienced identity theft (in fact no less than 3 timez) and had to call lifelock to inform you....what exactly do you do again???
Dissatisfied Customer
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
Lufe lock has not notified me on any checking, credit or loan transactions made in my name,nor have they notified me of any inquiroes what so ever.!!!!!
This survey asks about me character items that Life Lock already knows. Why do it twice. I won't be renewing with Life Lock. It was a total waste of my time and my money.
ID Theft
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
I was a victum of idenity theft in 2011. Lift lock did not discover this and I was informed by the IRS two months ago.
Would like to give 1/2 star but it won't let me - WORTHLESS
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
I use the term "Service" grudgingly. I stopped receiving any kind of alert over 2 weeks ago and have made a LOT of transactions for which I have been alerted in the past. Contacted customer service and after a lot of excuses, was told that an incident report would be submitted. Well, the next day after not hearing anything, I called again. I found no incident report was submitted buy merely some notes were put on my account. Again, more excuses, million dollar guarantee, blah blah, but no time frame on when the service for which I am paying LifeLock to do would be restored. I've opened an IRA and moved lots of money - not a word from LifeLock. The supervisor's suggestion to me: keep monitoriing all of my accounts until I start getting alerts again from LifeLock. WHAT?!!! But trust them - they'll put the incident report in this time. So I was lied to by customer support of a company that I'm supposed to trust to keep my identity safe - wow!
NOT WORTH THE MONEY!
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
I have NEVER been notified when my credit score has changed which it did just last month. How do I know? My Bank notified me. NOT LIFELOCK! I have tried to cancel 3 times and all three times they sucked me into a more "comprehensive program" at additional charges. This is not worth the money!!
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poor performance
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
this has been an unending exercise in frustration. Lifelock can NEVER seem to access my bank acct requiring me to spend a great deal of time attempting to allow access. You are not serving me week at all.
Lack of detection
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
Earlier this winter I had fraudulent charges on both our Chase credit card, and our 1st Source Bank Debit card. I wasnt alerted for either of these activities by Lifelock. We have coverage thru our AOL Account, but I dont think I would pay for Lifelock if they cant do a better job than this. Why wasnt there a Lifelock notification?
Advantage
$239.99
/year
Pay {sale} for the 1st yr after trial, renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Advantage
$239.99
/year
Pay {sale} for the 1st yr after trial, renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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