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LifeLock is the leader in identity theft protection.
88%
Reviewed by 1784 customers.
Email hacked
LifeLock Advantage
Would not recommend
Perri from
Austin, TEXAS -
ago
Verified buyer
My email is being used as a sender to send me spam. I receive lots of spam some of it inappropriate.
Cons
Cost
Renewal
Service
1 reply from LifeLock -
ago
Hi Perri,
We’re sorry to hear about the trouble you’re experiencing. To help assist you best, please reach out to LifeLock Member Services at 1-800-543-3562. We strongly recommend immediately changing your password and enabling two-factor authentication. We’re here to support you and look forward to helping.
Not what I expected
LifeLock Advantage
Would not recommend
Ronnie from
Levittown -
ago
Verified buyer
I opened account at bank was not notified. Bought a car and was not notified.. I had to tell them then they put it on the app, never once did I get any emails, texts, phone calls about anything.. I'm very hesitant to stay with your company.. I feel I should be reimbursed for a service I didn't get
Pros
Can't think of any pros
Peace of Mind
Protection
Restoration/Reimbursement
Security
Cons
Alerts
Cost
Service
1 reply from LifeLock -
ago
Ronnie,
Thank you for reaching out regarding your concerns about not being notified of accounts. We are sorry to hear that you feel you are not getting what you paid for. We would like the chance to review and discuss your account, to provide better information and understanding of your specific plan and overall account services. Please reach our LifeLock Member Services at 1-800-543-3562 so that we can assist with your concerns.
3 guests found this review helpful. Did you?
Poor access
LifeLock Advantage
Steve k from
USA -
ago
Verified buyer
Trying to talk to a live person is like pulling teeth. Signing in has gotten to be a nightmare. I always have to before I get locked out.
3 guests found this review helpful. Did you?
Had my identity stolen no help from you
LifeLock Advantage
Katherine A from
USA -
ago
Verified buyer
I have life lock and have for a few years extra insurance BUT CREDIT KARMA LETS ME KNOW OF ALL BREACHES IN STEAD OF LIFELOCK. SO DISAPPOINTED WITH LIFELOCK
2 guests found this review helpful. Did you?
Basically worthless
LifeLock Advantage
Steve L from
USA -
ago
Verified buyer
Too high a price, too late with notifications, no actionable functionality if something looks suspicious.
3 guests found this review helpful. Did you?
Navigating website
LifeLock Advantage
SRM from
USA -
ago
Verified buyer
Ineffective virtual chat system. Confusing website, not intuitive. Live agent Nicole was very helpful and patient.
3 guests found this review helpful. Did you?
Connectivity
LifeLock Advantage
William D. from
USA -
ago
Verified buyer
Cannot maintain connectivity to my Navy Federal Credit Union accounts. Every time I reset, it goes off line in short order. I finally gave up.
3 guests found this review helpful. Did you?
Not user friendly website
LifeLock Advantage
DC from
USA -
ago
Verified buyer
Every time I try to get on to the website I have to clear the cache.
2 guests found this review helpful. Did you?
Good at 1st, but not what they used to be
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
I've had a problem connecting my bank to my Lifelock "protection" for at least 6 months now. Called the support number & they worked for several weeks telling me it was "now fixed". Tried to connect again with the same result. Didn't feel like sitting on hold for an hour & being transferred from one unhelpful person to another. I've cancelled my subscription & will get my identity protection somewhere else from now on.
1 guest found this review helpful. Did you?
was on the phone for over an hour. couldn't understand the w
LifeLock Advantage
Undisclosed from
US -
ago
Verified buyer
about this close to dropping this coverage and looking for another vender.
Advantage
$239.99
/year
Pay {sale} for the 1st yr after trial, renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Advantage
$239.99
/year
Pay {sale} for the 1st yr after trial, renews at {ar}/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term. After that, your price will renew at the standard price.
- Your subscription begins immediately after your transaction is complete. A payment method is required at sign-up for trials, and you will be charged at the end of your trial, unless canceled first.
Prices are subject to change and may be charged up to 35 days prior to renewal. Cancel here or contact Member Services. - Restrictions apply. Automatically renewing subscription required. If you're a victim of identity theft and not satisfied with our resolution, you may receive a refund for the current term of your subscription. See LifeLock.com/guarantee for complete details.
1 Credit features require successful setup, identity verification, and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
2 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or credit file inquiries. Deactivates if you downgrade or cancel your subscription.
††† Up to $1 million for coverage for Lawyers and Experts included on all plans. Reimbursement and expense compensation varies according to plan—up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See us.norton.com/legal for policy info.
LifeLock is part of Gen – a global company with a family of trusted brands.
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