LifeLock reviews

Thank you for your feedback. We’re glad you found our dark web monitoring helpful, but we’re sorry to hear you have not been able to reach our support team for further assistance or clarification. Your input is valuable, and we’re always working to improve. Please feel free to reach out to our LifeLock Member Services at 1-800-543-3562 so we can assist further. Read More Read Less

Patty, We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue. Your feedback has been shared with the customer support team for additional review. Read More Read Less

Jerry, we are sorry to hear about the difficulty that you are experiencing managing your devices. We understand how frustrating this can be. Our goal is to protect you while ensuring your experience remains as smooth as possible. We’d like to look into this further and help you resolve the issue. Please reach out to us at 1-800-543-3562 so we can assist you directly and help to resolve. Thanks and stay safe. Read More Read Less

Hi Roger. Thank you for reaching out and sharing your concerns. We understand how frustrating it can feel not to have specific details. For privacy and security purposes, we’re unable to view full account numbers. However, you can log into your online portal and view more detail in your alerts area. If you would like, we would be happy to assist you in verifying or resolving this matter. You can reach our LifeLock Member Services at 1-800-543-3562. Read More Read Less

Hi Carolyn. We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we strive to provide. We take your concerns very seriously and will have our team review this to ensure it’s addressed promptly. Thank you for your patience. You can reach our LifeLock Member Services at 1-800-543-3562 in the future for any questions or concerns. Read More Read Less

Hi Carmen. We sincerely apologize for any inconvenience you experienced during your loan application process. We want to clarify that LifeLock does not flag Social Security numbers with lenders. However, certain alerts may be triggered if activity is detected that could suggest potential risks tied to your personal information. Our aim is always to keep you informed and help protect your identity. If you have frozen your credit, you will need to unfreeze your report at each credit bureau prior to applying for credit. If you have added a fraud alert to your credit report, additional security measures will be required and may vary by lender. Additional information on this topic may be found here: https://lifelock.norton.com/learn/credit-finance/how-to-unfreeze-credit?srsltid=AfmBOoqrRBN8cCUWEX2CYYpDXQq6lv7TSIK1V4nJJXiozXVas2n6xQp- We understand how frustrating this situation must have been for you, and we’d like to look into this further to provide assistance. Please contact our LifeLock Member Services directly at 1-800-543-3562 so we can review your account and address the issue promptly. We value your feedback and are dedicated to improving your experience with LifeLock. Read More Read Less

Hi Cathleen, we’re sorry to hear about the frustration you’ve experienced with signing into your account. This is not the experience we want for our members. Please contact our Member Services team at 1-800-543-3562, and we’ll assist you in resolving this issue as quickly as possible. Read More Read Less

Hi Mary. We’re sorry to hear about your frustrating experience. Your security and peace of mind are our top priorities, and we’d like to help resolve this as quickly as possible. Please reach out to our LifeLock Member Services at 1-800-543-3562, and we’ll assist you in verifying the alert and addressing your concerns. Read More Read Less

Marilyn, thank you for your feedback! We appreciate you sharing your thoughts about simplifying while maintaining safety. It’s important to us that we provide a service that meets your expectations without compromising on security. We’d love to better understand your concern so we can address it more effectively. Feel free to reach out to us directly at 1-800-543-3562, and we’ll be happy to assist further. Read More Read Less

We’re sorry to hear about your experience and truly appreciate your feedback. We would like the opportunity to make things right. Unfortunately, we cannot locate an account with the information provided in your review. Please don’t hesitate to reach out directly at 1-800-543-3562 so we can address your concerns more thoroughly. Thank you. Read More Read Less