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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Answering transaction alert in android app.
LifeLock
Jayme from
Wi -
331 days
ago
Received a transaction alert. Opened lifelock app. Read information on alert. When got to bottom of alert yes and no buttons appear. There wasn't a question for the yes or no on the app. Hard to answer without a question. Logged in on my laptop to look on alert there found question and answered it. You need to make sure on app that the question appears.
1 reply from LifeLock -
330 days
ago
Thank you for bringing this to our attention. I’m sorry to hear about the confusion and inconvenience you experienced with the transaction alert in our LifeLock app.
We understand how important it is for security alerts to be clear and complete, and we apologize for the oversight in our app where the question associated with the alert was missing.
This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Lost money
LifeLock
Stephen from
Camp Hill Pa. -
339 days
ago
Verified buyer
Someone took me for about $1200. Where were you!!!!!
Pros
Peace of Mind
Restoration/Reimbursement
Support
1 reply from LifeLock -
338 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Wondering why?
LifeLock
Would not recommend
Sandy from
Winchester, Indiana -
344 days
ago
Verified buyer
This past April a restaurant charged me 2,053.00 for a $20.53 check. I caught it but it still went on my card. It took a month to get it fixed. Why didn't I hear from you then?
Pros
I thought it was peace of mind
Cons
Service
1 reply from LifeLock -
338 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Alert
LifeLock
Jill from
Ohio -
349 days
ago
It's clearly not me opening an account so do not know why you dismiss if I ever had an acct at the bank. It's not the same thing.
Pros
Security
1 reply from LifeLock -
345 days
ago
Thank you for reaching out and sharing your concerns. We are very sorry to hear you have experienced this. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Driving me crazy
LifeLock
Frederick from
Dallas Tx -
359 days
ago
Every day a new alert from a different credit bureau. All about the same credit issue. I'm sure all the credit bureaus get this at the same time, why can't this be one alert instead of one every day?!
1 reply from LifeLock -
351 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
Not happy with you lately...
LifeLock
Would not recommend
Rose from
Pine Beach, NJ -
6 days
ago
Verified buyer
you send an email about a short term loan appl in my name, but you don't allow me to tell you it wasn't me then you send email saying it was ok by me
Pros
Peace of Mind
Protection
Security
Support
Cons
Alerts
Service
1 reply from LifeLock -
6 days
ago
Hi Rose,
We are sorry to hear your frustration regarding this notification. Please review some additional information here: https://support.norton.com/lifelock/en/us/home/current/solutions/v127284864?. You can also contact our Member Services team directly at 1-800-543-3562 so we can help review your account. Thank you.
credit alert
LifeLock
Would not recommend
Dave from
st louis -
15 days
ago
Verified buyer
Why did it take a month for an alert.
I bought the car early may 2025. that's when they checked my credit
Pros
Peace of Mind
Cons
Alerts
1 reply from LifeLock -
14 days
ago
Hi Dave,
We understand your concern and appreciate your feedback. Our alerts vary depending on the type of activity and the situation. Some alerts may take longer to process based on the information we receive. If you’d like us to look into this further, please reach out to our Member Services at 1-800-543-3562. We’re here to help!
No
LifeLock
Would not recommend
Eva from
Marino -
17 days
ago
Verified buyer
I did not confirm. It was not me on payday loan alert
Pros
Support
Cons
Alerts
1 reply from LifeLock -
16 days
ago
Hi Eva. We’re sorry to hear about the confusion or frustration regarding the payday loan alert. We understand how concerning this situation can be. Please visit https://support.norton.com/sp/en/us/home/current/solutions/v127284864 for more information, or feel free to call Member Services with any questions you may have. We’re here to help.
Horrible! Alert and no help!
LifeLock
Would not recommend
John from
Brackettville -
20 days
ago
Verified buyer
I received a call and email. Log into account click the alert and says now it is approved! I did not have the option to answer NO this is not me applying for a pay day loan!!!
Cons
Service
1 reply from LifeLock -
17 days
ago
Hi John. Thank you for bringing this to our attention, and we’re truly sorry for the frustration this has caused. We understand how concerning it must be to see an alert for a loan application you didn’t make.
You can find additional information here: https://support.norton.com/lifelock/en/us/home/current/solutions/v127284302 . Scroll down to Notifications. If you have any questions, we encourage you to contact our Member Services team at 1-800-543-3562 so we can assist you directly and address your concerns.
what?
LifeLock
Would not recommend
cynthia from
bush, LA -
25 days
ago
Verified buyer
Terrible service. No help, extremely poor English, great difficulty on line
Cons
Alerts
Cost
Service
1 reply from LifeLock -
23 days
ago
Hi Cynthia. Thank you for your feedback. We’re sorry to hear about your experience and apologize for any inconvenience caused. We strive to provide excellent service and would like to address your concerns. We would like to assist with your account and have sent this to our team. Thank you for your patience.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8046 reviews
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