Call us: 1-800-416-0599

Call us

Get protection

LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

0.0

0 reviews

of respondents would recommend this to a friend.

Reviewed by 0 customers.

Sort:

Filter:

Help

LifeLock

Would not recommend

Denise from Broken Arrow - 184 days ago Verified buyer

I need help adding my husband to the family plan. No one helps. I'm finding this isn't helpful!

Cons

Service

1 reply from LifeLock - 182 days ago

Thank you for reaching out, and we are very sorry to hear about the trouble you’ve had adding your husband to the family plan. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. Our relevant team will reach out to gather some additional information and provide assistance. Thank you and stay safe.

Trying to get in but cannot

LifeLock

Would not recommend

Julia from Temple City, Ca - 186 days ago Verified buyer

Trying to get into account but cannot

Cons

Service

What is going on

1 reply from LifeLock - 185 days ago

We are sorry to hear about the difficulty you encountered accessing your account. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

This is weird...

LifeLock

Would not recommend

C.k. from Omaha, ne - 186 days ago

Try to open an account with lifelock but was notified i already have an account, so that is weird because I had never had one. Long story short couldn't get in the account and couldn't open one because they said I ain't who I am.

Pros

None

Cons

Service

Subscription

1 reply from LifeLock - 185 days ago

We are so sorry to hear about your recent experience and understand your frustration with being unable to sign up for LifeLock. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. Our relevant team will reach out to gather some additional information and provide assistance. Thank you and stay safe.

1 guest found this review helpful. Did you?

Great until you need help

LifeLock

Would not recommend

Bill from St Louis, MO - 189 days ago

I have been a Lifelock customer for years. I monitored all the alerts but never had a problem—until I became an identity theft victim. Back in 2020, I responded to an alert indicating that I had not applied for credit and that my credit request was fraudulent. Apparently, Lifelock did nothing with that information, and I recently found out that a fraudulent loan was taken out with that information. I notified LifeLock and was told that the investigation team would contact me within days. I never happened. One month later, I called again only to be told they would not escalate my issue until I hunted down further information myself. I asked to talk to a supervisor, but I hung up after waiting on hold for 20 minutes. LifeLock will provide all the alerts you need. Just never ask them to do anything about it.

Cons

Alerts

Service

1 reply from LifeLock - 188 days ago

Thank you for sharing your experience with LifeLock. We sincerely apologize for the inconvenience and frustration you have faced. Your feedback is extremely valuable to us, and we are committed to addressing your concerns. We would like to assure you that we are taking your feedback seriously and will be reviewing our processes to ensure that such issues are handled more effectively in the future. We are committed to improving our response times and ensuring that our investigation team provides timely and thorough assistance. Our relevant team will follow up with this case and contact you as soon as possible. We appreciate your patience and understanding as we work to make things right. Thank you for being a valued LifeLock customer.

I need help and nobody to help me!

LifeLock

Would not recommend

Craig from Austin - 193 days ago Verified buyer

I had an account that was frozen and couldn't talk to anyone to how to u freeze account. Very frustrating!

Cons

Service

1 reply from LifeLock - 192 days ago

We are so sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience.

3 guests found this review helpful. Did you?

Technical support is worthless

LifeLock

Would not recommend

Gary from Atlanta - 195 days ago

I am currently on the phone with Norton's support group. It is over an hour and I am on my third technician. It is a nightmare. They speak little English and understand it less. So far they have been no help. Norton is preventing me from connecting with the internet. They say it is not Nortons problem but my Norton free devices are working just fine. This did not start on my computer until Norton was installed. We are currently taking Norton off and reinstalling. In the meantime we are on hold. I suspect this will be an additional hour.

Cons

Cost

Service

1 reply from LifeLock - 192 days ago

3 guests found this review helpful. Did you?

Can't review

LifeLock

Would not recommend

Judith from Catasauqua - 196 days ago Verified buyer

Can't review

Pros

Support

1 reply from LifeLock - 189 days ago

Thank you for your recent purchase! We noticed that you mentioned having trouble submitting a review. We’d love to help resolve any issues you're facing so that you can share your valuable feedback with us. Could you please let us know by contacting LifeLock Member Services at 1-800-543-3562 more details about the challenge you're experiencing? Whether it’s a technical issue or something else, we're here to assist you. Looking forward to hearing from you and ensuring a smooth review process.

1 guest found this review helpful. Did you?

It didn't protect me

LifeLock

Would not recommend

Wendy from Reading, PA - 200 days ago

I was hacked. Thank goodness, I had a reliable source. It wasn't Norton/Lifelock. All that money I paid them was wasted.

Cons

Alerts

Cost

Renewal

Service

1 reply from LifeLock - 199 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have this issue. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

3 guests found this review helpful. Did you?

1 good thing is this.....I get SECURITY ALERTS!!

LifeLock

Would not recommend

Maya from PA - 202 days ago

Been trying to log into my account for 3years. It was linked to a old # of mine that's no longer active. It still tries to send verification! No help

Pros

Alerts

Protection

Security

Cons

Customer Service Help Poor

Service

1 reply from LifeLock - 201 days ago

Thank you for reaching out to us. I'm sorry to hear about the trouble you've been experiencing with logging into your account. It sounds frustrating, and we would like to help you resolve this issue as quickly as possible so please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

2 guests found this review helpful. Did you?

Dblr check stuff

LifeLock

Would not recommend

WandaMarie from Little Falls NY - 204 days ago

I AM A VICTIM OF IDENTITY THEFT THEY HAVE STOLEN ALL MY DOCUMENTS, PHOTOS, I'VE TRIED TO STOP THEM... ALL SECURITY SITES I USED, INCLUDING YOURS, NEVER NOTICED IT AND NOW I AM DEALING WITH THE MESS HES CAUSED ME...AND STILL IS... VERY 😡 ANGRY WITH SECURITY SITES 😒

Cons

Alerts

Service

1 reply from LifeLock - 201 days ago

We understand your frustration and are deeply sorry to hear about this distressing experience with identity theft. As a LifeLock member, our dedicated team of Identity Restoration Specialists are here to support you each step of the way. The team will reach out directly to gather more information and help resolve the issue. Should you have any questions in the interim, please contact LifeLock Member Services at 1-800-543-3562.

3 guests found this review helpful. Did you?

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.7 | 6916 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

Global Privacy Statement | Legal

Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.