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LifeLock reviews

Ultimate Plus Advantage Standard LifeLock

LifeLock is the leader in identity theft protection.

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Re. alarts on 10-30-2024 ,i did not approve the dissmissal

LifeLock

James j Callanhan from Bellmore New York - 175 days ago Verified buyer

i do not approve of the dissmissal of the three alarts on 10-30-2024, i did not approve or apply for any pay day loans. James J Callahan

Pros

Support

Cons

Alerts

1 reply from LifeLock - 174 days ago

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience and confusion caused by the dismissal of the three alerts on 10-30-2024. We understand how important it is to have accurate and timely information regarding your account. Our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience and understanding. We value your trust in LifeLock and are dedicated to resolving this matter to your satisfaction.

1 guest found this review helpful. Did you?

Can't cancel by phone

LifeLock

Would not recommend

Sabrina & Kenneth Reger from Kempner, Texas - 176 days ago Verified buyer

Can't speak to anyone we are in or 70s and don't want getting other passwords & texting other numbers! Never helped with 3 scams! Cancel as 6 month ago.

Pros

Protection

Restoration/Reimbursement

Security

Cons

Service

1 reply from LifeLock - 174 days ago

Thank you for reaching out to us and sharing your concerns. We sincerely apologize for the difficulties you have experienced with our service. We understand how important it is to have reliable support, especially when dealing with scams and fraud. We are sorry to hear that you have not received the help you needed with the three scams you mentioned. We also understand your frustration with the communication issues and the inconvenience of having to manage passwords and text messages. Our relevant team will follow up with your case and contact you as soon as possible. Thank you for your understanding and patience.

1 guest found this review helpful. Did you?

Idenity alert

LifeLock

Would not recommend

James from Houston - 176 days ago Verified buyer

This activity was NOT performed by me contrary to the summary I received. I did NOT answer any questions that were used to verify my identity. I do not know who or what nbddp is. The chat function and the agents I spoke with were not helpful at all. I was trying to understand the alert and am no better informed now than when I started.

1 reply from LifeLock - 149 days ago

Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have with any agent, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562 to get further details regarding the Alerts in question. We look forward to hearing from you. Thank you and stay safe.

1 guest found this review helpful. Did you?

Very long wait time/ hard to understand non U.S. support wor

LifeLock

Would not recommend

John from Greenville, MS - 178 days ago Verified buyer

I had to wait app 30 minutes before aLifelock assistant came to the phone. Then she was very hard to understand because her english/dialect was very hard to understand. I have heard this from others that pay for Lifelock. Your service is too hard to use. If i had an emergency and needed Lifelocks help, i would be out of luck. Also, when i ger on to run a scan, etc, i see an"alert" there that i have to get into my account to check. However there is no Alert showing.?? I am very frustrated with Lifelock service. If your wait time continues to be this long and without U.S. based assistants, your service is unusable for me, and probably most older customers trying to understand the broken english of your assistants. I and many others need to be able to speak with someone we can understand. Do you have a way to speak with someone in the U.S.???

Pros

Peace of Mind

Protection

Restoration/Reimbursement

Security

Cons

Alerts

Service

Very, Very hard to understand non-U.S. based sup

1 reply from LifeLock - 174 days ago

Thank you for sharing your feedback with us. We sincerely apologize for the long wait time and the difficulty you experienced in understanding our assistant. We understand how important it is to have clear and effective communication, especially in urgent situations. We are committed to improving our service and ensuring that our customers receive the support they need. We are currently working on reducing wait times and enhancing our customer service experience. Our relevant team will contact you as soon as possible regarding to the issue. Thank you for your patience and understanding. We value your trust in LifeLock and are dedicated to resolving this matter to your satisfaction.

3 guests found this review helpful. Did you?

I need assistance please!

LifeLock

Would not recommend

Charlene from Bridgeport - 178 days ago Verified buyer

I had a terrible experience with Maria, who could not understand of follow along with the conversation. I am reporting a fraud that was placed on my account and is showing on my credit report from Credit One Bank. It was opened on 10/7/24. Maria advised me not to worry about it because I didn't open it!! I want someone to help me or I will close this account!

1 reply from LifeLock - 174 days ago

Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration and inconvenience you encountered during your interaction with Maria. Your concerns are very important to us, and we want to assure you that we take matters of fraud and customer service very seriously. Our relevant team will follow up with your case and contact you as soon as possible. Thank you for your patience and understanding. We value your trust in LifeLock and are dedicated to resolving this matter to your satisfaction.

2 guests found this review helpful. Did you?

I can't login to change my phone number

LifeLock

Would not recommend

Dawn from Maryland - 180 days ago Verified buyer

Nit being able to log into my account doesn't help when my social is compromised great job life lock

Pros

Support

Cons

Service

1 reply from LifeLock - 176 days ago

We're sorry to hear about your experience. We understand how critical it is to have access to your account, especially when dealing with sensitive issues like a compromised social security number. Your feedback is important to us, and we are committed to improving our service. We apologize for the inconvenience you faced while trying to log into your account. Our relevant team will investigate and follow up with your case as soon as possible. Thank you for bringing this to our attention. Your satisfaction is our priority, and we appreciate your patience as we work to resolve this issue.

1 guest found this review helpful. Did you?

Inquiry

LifeLock

Would not recommend

Roget from Las Vegas Nv - 181 days ago Verified buyer

Horrible I tried for 3hrs to respond to ph. call notifying me of a credit alert form the credit bureau. I got 2 foreign reps who I could not understand at all.

Pros

Support

Cons

Alerts

1 reply from LifeLock - 176 days ago

We're sorry to hear about your experience. We understand how frustrating it can be when you're unable to get the help you need, especially in urgent situations like a credit alert. Your feedback is important to us, and we are committed to improving our service. We apologize for the difficulty you had in understanding our representatives. We are continuously working on enhancing our customer support to ensure clear and effective communication. Our relevant team will investigate and follow up with your case as soon as possible. Thank you for your patience and understanding.

1 guest found this review helpful. Did you?

Waste of time

LifeLock

Would not recommend

Richard from Virginia - 181 days ago Verified buyer

Received an email message stating "we're confirming that you responded "Yes, this was me" to a recent alert." with a link to "View Account". I clicked the link and then authenticated to the website. Nothing was there - it just said "there are no alerts", or something like that. Pease don't waste my time like this.

Cons

Alerts

Cost

Service

1 reply from LifeLock - 176 days ago

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the email and your experience on our website. Our team has sent you a follow-up email on October 26th. Could you please check your inbox when you have a moment? Thank you for your patience and understanding.

2 guests found this review helpful. Did you?

Protecting my credit

LifeLock

Would not recommend

Marty from Amarillo, TX - 184 days ago Verified buyer

You are doing horrible protecting my credit. I have multiple fraud charges on my Capital One account and you never caught it!

Pros

Protection

Security

Cons

Alerts

Cost

Renewal

Service

Subscription

1 reply from LifeLock - 176 days ago

Thank you for reaching out and sharing your concerns. I sincerely apologize for the distress and inconvenience caused by the fraudulent charges on your Capital One account. Your trust is paramount to us, and I understand how frustrating this situation must be. We take credit protection very seriously and are committed to improving our services. Our relevant team will investigate and follow up with your issue and contact you as soon as possible. Thank you for your patience.

2 guests found this review helpful. Did you?

Not worth it

LifeLock

Rod from Four city Pennsylvania - 184 days ago

I have had LifeLock for many years when I first got it if I had any fraud alerts or any issues simple phone call and I was able to take care of it the last couple days I've been getting emails. I've been getting text messages about fraud alert, and for days, I cannot get a hold of anybody on the phone. Customer service is now nonexistent, I have it my wife has it. My children have it and I'm gonna cancel it on everybody.

Cons

Service

1 reply from LifeLock - 183 days ago

We are really sorry to hear about the difficulties you've been experiencing with our customer service. We understand how frustrating it must be to receive fraud alerts and not be able to get the support you need. We truly value your long-term loyalty and want to make things right. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. Our relevant team will reach out to gather some additional information and provide assistance. Thank you and stay safe.

2 guests found this review helpful. Did you?

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus

$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

Start my 30-day free trial

Million Dollar Protection™ Package^†††
Identity & Social Security Number Alerts^†
Credit Monitoring Coverage³
U.S.-Based Personal Restoration Specialists
Identity Lock^3,12,†
401(k) & Investment Account Alerts^†
Home Title Monitoring^¶

Learn More

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.¹

The broadest volume of alerts all in one place.

TrustScore 4.7 | 6933 reviews

Customer Service
Award Winner

"Easy-to-use"

Overall Leader
Award Winner

No one can prevent all cybercrime or prevent all identity theft.

Price valid for introductory term, after that your price will renew at the standard price.
Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.

¹ Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
³ Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
¹² Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
^† LifeLock does not monitor all transactions at all businesses.
^††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.

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