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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Access
LifeLock
Would not recommend
Buzz from
Waukesha WI -
160 days
ago
Verified buyer
It took me 14 times to get into my account.
Your system does not send emails out properly!!!!!!!
Your system does not accept email addresses as a UID though it says it does.
Your cell phone tree does not accept all keyed in answers!!!
Try out these things yourself! Do not just take my word for it!
Extremely frustrated. I have shared this info with another person too.
Cons
Cost
Service
1 reply from LifeLock -
158 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Great
LifeLock
Elmer from
Tacoma -
161 days
ago
Verified buyer
You guys are great 👍 by
Pros
Peace of Mind
Protection
Security
1 reply from LifeLock -
141 days
ago
Thank you for the great feedback. If there is anything we can do to improve your rating, please let us know. I hope you have a wonderful day.
Alert was very late
LifeLock
Jen from
Freehold NJ -
166 days
ago
Verified buyer
I have subscribed to your service for years and I noticed this alert is very late. The credit inquiry was done in 9/20/2024 and the alert finally appeared on 11/3/2024. Why the delay? My credit inquiry was ran on 9/20/2024 and should have triggered an alert. If this was identity theft, 1.5 months later is too late for monitoring service.
1 reply from LifeLock -
165 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
7 guests found this review helpful. Did you?
Delayed credit alert detection
LifeLock
Would not recommend
Jen from
Freehold NJ -
166 days
ago
Verified buyer
I have subscribed to your service for years and I noticed this alert is very late. The credit inquiry was done in 9/20/2024 and the alert finally appeared on 11/3. Why the delay? My credit inquiry was ran on 9/20 and should have triggered an alert. If this was identity theft, 1.5 months later is too late for monitoring service.
Cons
Alerts
1 reply from LifeLock -
165 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
3 guests found this review helpful. Did you?
Impossible customer service!
LifeLock
Would not recommend
Kelley from
Massachusetts -
166 days
ago
Trying to contact you and have been on-hold for 1hr 16min which is absurd especially considering how expensive this service is!
Cons
Service
1 reply from LifeLock -
165 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
2 guests found this review helpful. Did you?
Trying to speak with a agent is impossible.
LifeLock
Would not recommend
Larry from
Tamarac FL. -
166 days
ago
Verified buyer
On hold for more than 2hrs. Timeout twice. It's impossible to speak with a agent. Please upgrade your support team or find away to respond quickly with your customer.
1 reply from LifeLock -
165 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
4 guests found this review helpful. Did you?
Alalgorithm Issue regarding property deeds (False Flag)
LifeLock
Paul from
East Lansing -
166 days
ago
Verified buyer
Paul Millstein is not Paul Mills. The Deeds office has received 12 notifications today with this same false flag. Please update algorithm.
Pros
Protection
Support
Cons
Alerts
1 reply from LifeLock -
165 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this.In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?
Good Luck on Getting Support to Buy a Product
LifeLock
Would not recommend
Bob from
Minnesota -
169 days
ago
I am on my 3rd or 4th call in an effort to change my Norton 360 subscription to Lifelock Ultimate Plus. It can't be done online and I keep getting referred to different numbers. I have now been on hold for 45 minutes as opposed to most tech companies that offer call backs.
Cons
Service
Subscription
1 reply from LifeLock -
168 days
ago
We are sorry to hear about your recent experience. We pride ourselves on our quick, effective customer service and it is our priority to ensure our customers receive the highest level of support. We sincerely apologize if this wasn’t the case for you and we will do what we can to rectify the issue.
Our relevant team will follow up with your case and contact you as soon as possible.
Thank you for your patience and understanding.
1 guest found this review helpful. Did you?
What happened
LifeLock
Would not recommend
Bob from
Illinois -
170 days
ago
Someone hacked my credit union account and transferred funds to an account created with a major investment firm never heard a word from life lock
Cons
Alerts
Service
1 reply from LifeLock -
168 days
ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
3 guests found this review helpful. Did you?
Wrong
LifeLock
Would not recommend
Byron from
Fort Worth -
172 days
ago
Verified buyer
Hopefully they are doing a better job protecting my computer than they did on my house alert. Called county and nothing on my house since 2010. WOW
Pros
Have the label
Cons
Alerts
Cost
Renewal
Service
1 reply from LifeLock -
168 days
ago
Thank you for sharing your feedback. We're sorry to hear about your experience with the house alert. We take all concerns seriously and strive to provide the best protection for our customers.
If you have any questions, please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you.
Thanks and stay safe.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Ultimate Plus
$19.99
/ month
Pay $239.88 for the 1st yr after trial. Renews at $339.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring Coverage³
- U.S.-Based Personal Restoration Specialists
- Identity Lock3,12,†
- 401(k) & Investment Account Alerts†
- Home Title Monitoring¶
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.7 | 6933 reviews
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