LifeLock is the leader in identity theft protection.

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Alert

LifeLock

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Jill from Ohio - 292 days ago
It's clearly not me opening an account so do not know why you dismiss if I ever had an acct at the bank. It's not the same thing.

Pros

Security

1 reply from LifeLock - 289 days ago
Thank you for reaching out and sharing your concerns. We are very sorry to hear you have experienced this. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

Driving me crazy

LifeLock

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Frederick from Dallas Tx - 302 days ago
Every day a new alert from a different credit bureau. All about the same credit issue. I'm sure all the credit bureaus get this at the same time, why can't this be one alert instead of one every day?!
1 reply from LifeLock - 295 days ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are extremely sorry to hear you have not got the help you needed. This is not the kind of experience we want our customers to have, and we would love the opportunity to make your overall experience better. In order to best address this issue, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.

Anyone can monitor themselves better than LifeLock. 0 stars

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Sandra from None of your business - 19 days ago
After years of throwing my money out the window by initiating LifeLock services, I finally stopped their withdrawals. Over 3 times I identified fraud but not once did LifeLock. To get a satisfactory human response is almost impossible. After, I discovered the breaches, they sent an email that the issue was resolved (and at time is was not.) Sincerely, don't waste your money. There are much more proficient and honest companies that really do help when you are in need.

Cons

Alerts

Cost

Honest service

Satisfactory service, Accessibility, and more.

Service

1 reply from LifeLock - 17 days ago
We’re sorry to hear about your experience and truly appreciate your feedback. We would like the opportunity to make things right. Unfortunately, we cannot locate an account with the information provided in your review. Please don’t hesitate to reach out directly at 1-800-543-3562 so we can address your concerns more thoroughly. Thank you.
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No way to talk to a live person

LifeLock

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Danna from Murray, Ut - 27 days ago Verified buyer
It would be nice if I could've talked to a live person to get the information I needed and I did not say yes it was me that had applied for that short term loan I did not apply for any loan on 3/27

Cons

Alerts

Service

1 reply from LifeLock - 27 days ago
Thank you for sharing your concerns with us. We’re sorry to hear about your experience and regret the frustration caused by not being able to speak with a live representative. We also understand your concern regarding the loan application you mentioned. To assist you further, we encourage you to reach out to our LifeLock Member Services at 1-800-543-3562 team directly so we can verify any details and address this matter promptly. Your feedback is important to us, and we genuinely hope to resolve this issue for you.
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Not flexible with changing plans

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Becca from St. Louis MO - 27 days ago
The salesperson said we had 30 days to change plans however to do so you must cancel/refund current plan, loosing all data. And sign up for new plan, re-enter all data again. For such a high tech company that is protecting all our info I now have doubts about their capabilities when they cant simply change a plan from family to individual without all the re-work. The ultimate plus plan is not worth it if you have a chrome book or if you have a family member that can not utilize all the features (ie. parent without credit cards or phone/computer).
1 reply from LifeLock - 27 days ago
Hi Becca. Thank you for sharing your experience with us. We sincerely apologize for any frustration caused during your attempt to change plans. We understand how important it is to have a seamless process, and we're sorry to hear that this has affected your confidence in our services. Unfortunately, we're unable to locate an account with the information provided in your review. We'd love the opportunity to address your concerns and assist you further. If you're able to provide additional details or reach out to our customer support team directly at 1-800-543-3562, we’d be happy to look into this matter and work towards a resolution. Your feedback is valued, and we'll be sharing this with our team to explore ways we can improve our processes. Thank you for bringing this to our attention, and we hope to have the chance to make this right.
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Language problems

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Thomas Holmes from Plymouth Mass - 34 days ago
The major problem I find with LifeLock is I can't understand what they are saying. When I Initially called I spoke with a person that spoke American style English but if you call with a problem your put on the phone with someone that speaks English as a second language. I can't understand them so I cancel my account with them

Cons

Can't understand people for India or Asia

Cost

1 reply from LifeLock - 34 days ago
Hi Thomas. Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration you experienced when reaching out to our support team and for any difficulties in communication that led to your decision to cancel your account. Our goal is to provide timely and effective support to all our customers. While our team includes professionals from diverse backgrounds, we understand how important clear communication is, especially when you need assistance. Your experience matters greatly to us. If you're open to giving us another opportunity, we would love to address your concerns. Please feel free to reach out to us at 1-800-543-3562. Thank you for bringing this to our attention.
1 guest found this review helpful. Did you?

Customer Service/No Follow-up

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Tony from Chicago - 37 days ago
Your staff do not provide technical support follow-up and leave issues unresolved. I have been waiting for three weeks for you to fix a problem.

Cons

Protection

Service

Support

1 reply from LifeLock - 36 days ago
Hi Tony. Thank you for reaching out. We are sorry that you have not received a follow up. We have sent a request to our team for review. Thank you for your patience.
1 guest found this review helpful. Did you?

Credit Card Breach without notification

LifeLock

Rating Icon Not Recommended Icon Would not recommend
DJ from Michigan - 39 days ago
I have a list of credit cards under the protection of Lifelock, yet one of my credit cards was compromised with no notification or alert. I pay for a service that claims to protect against fraudulent charges. I am very disappointed.

Cons

Alerts

Service

1 reply from LifeLock - 38 days ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. We are sorry to hear you of your concerns regarding financial fraud and understand your frustration. In order to best address this, we ask that you please contact LifeLock Member Services at 1-800-543-3562 so that our team can review your account and assist. We look forward to hearing from you. Thanks and stay safe.
3 guests found this review helpful. Did you?

E bay purchase attempt

LifeLock

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Vladimir from New York - 42 days ago Verified buyer
There was no high risk involved, I simply wanted to purchase an item for $35 and was asked numerous questions and numerous sign ins, nothing accomplished
1 reply from LifeLock - 38 days ago
Thanks for taking the time to provide us with your feedback. We really appreciate this. To be able to best assist with this and get a better understanding, we ask that you please contact LifeLock Member Services at 1-800-543-3562. We look forward to hearing from you. Thanks and stay safe.
1 guest found this review helpful. Did you?

Unsubscribe

LifeLock

Rating Icon Not Recommended Icon Would not recommend
Betty from Warrenton - 44 days ago Verified buyer
I will not be able to subscribe to Life lock any more, due to monthly budget. It is too expensive. Please unsubscribe me as a member!

Cons

Cost

1 reply from LifeLock - 43 days ago
Hi Betty. Thank you for reaching out to us. We are sorry to hear that you are having to cancel due to cost and budget. For any account related actions, please contact our LifeLock Member Services at 1-800-543-3562. They can review your account to see if there is anything we can do to assist with the cost or resolve your initial request. Thank you and we hope that you have a great day.
2 guests found this review helpful. Did you?
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Ultimate Plus
$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

  • Million Dollar Protection™ Package†††
  • Identity & Social Security Number Alerts
  • Credit Monitoring Coverage³
  • U.S.-Based Personal Restoration Specialists
  • Identity Lock3,12,†
  • 401(k) & Investment Account Alerts
  • Home Title Monitoring
Recommended

LifeLock stood out for the simplicity and ease of use of its mobile app.1

tom's guide

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

The broadest volume of alerts all in one place.

Ultimate Plus
$339.99 /year

Pay {sale} for the 1st yr after trial. Renews at {ar}/yr.
Payment method required. Pricing details below.*

  • Million Dollar Protection™ Package†††
  • Identity & Social Security Number Alerts
  • Credit Monitoring Coverage³
  • U.S.-Based Personal Restoration Specialists
  • Identity Lock3,12,†
  • 401(k) & Investment Account Alerts
  • Home Title Monitoring
Recommended
tom's guide

“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”

LifeLock stood out for the simplicity and ease of use of its mobile app.1

The broadest volume of alerts all in one place.

customer service award
Customer Service
Award Winner
tom's guide
"Easy-to-use"
javelin award
Overall Leader
Award Winner
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