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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
My Renewal is Doubtful
LifeLock Advantage
Undisclosed from
US -
3677 days
ago
Verified buyer
I have been nothing but annoyed since using LifeLock. No service works like I expected, and I keep getting emails stating that they can no longer connect with my bank. Upon following there instructions to reconnect with my bank I continually get an "Internal Error" - LifeLock's, no my bank. Calling their customer service is also annoying. Their technical knowledge of the product is definitely lacking. What they do best is to recite from the boiler plate scripts they've been given. I'm definitely no happy!!!
My Renewal is Doubtful
LifeLock Advantage
Undisclosed from
US -
3677 days
ago
Verified buyer
I have been nothing but annoyed since using LifeLock. No service works like I expected, and I keep getting emails stating that they can no longer connect with my bank. Upon following there instructions to reconnect with my bank I continually get an "Internal Error" - LifeLock's, no my bank. Calling their customer service is also annoying. Their technical knowledge of the product is definitely lacking. What they do best is to recite from the boiler plate scripts they've been given. I'm definitely no happy!!!
Not sure
LifeLock Advantage
Undisclosed from
US -
3678 days
ago
Verified buyer
I'm beginning to feel I'm wasting my money on Lifelock. The website is anything but helpful. Boilerplate "you're OK" notices. One time someone ripped off my Verizon account but went unnoticed until I caught it.
Too hard to use/dismiss
LifeLock Advantage
Undisclosed from
US -
3680 days
ago
Verified buyer
I really think this needs reworked. You should be able to approve things that are repetitious like payroll and payroll transfers and see them but not have to dismiss them individually. also I should be able to go down a list not have to go back one by one. Very old fashioned. Probably not going to renew.
They missed one...
LifeLock Advantage
Undisclosed from
US -
3680 days
ago
Verified buyer
I have had LifeLock for about 6 months, they have caught most attempts to gain access to my credit save one... Someone tried using Paypal to get credit under my name, Transunion caught that one, Lifelock missed it. never got an alert or so much as a peep. Transunion was the hero that day.
Concerned
LifeLock Advantage
Undisclosed from
US -
3726 days
ago
Verified buyer
Last month I purchased an automobile from CarMax. In the process I applied for financing at the dealership and a day later at my Credit Union. I received no communication from Lifelock during either loan application. This concerns me as someone could steal my identity and purchase an automobile. 6 years ago when I purchased a car I received emails and calls while still at the dealership regarding my application for a loan from LifeLock so I'm not sure what happened.
I'm do not have a secure feeling anymore.
Dissappointed With LifeLock
LifeLock Advantage
Undisclosed from
US -
3733 days
ago
Verified buyer
Maybe I misunderstood the services that LifeLock provides. I was under the impression that if a new account was to open in your name that they would contact you. I opened a well known retailer account online and never received an alert or e-mail. I went to the retailer and shopped that day and was also able to increase my credit line the same day going undetected. The new account was opened about 2 weeks ago and I got an e-mail today telling me the " good news" that there is nothing to report.
Looses log in data
LifeLock Advantage
Undisclosed from
US -
3836 days
ago
Verified buyer
I have had rare times that life lock proved to be useful as I have had no breaches in my identity in about 4 years as a member. My biggest problem is that life lock continually looses my log in data preventing me to access my account. I have had this to happen too many times and it does not come from my end as I write the data down and keep it for reference. This is a very frustrating event for me and I have to assume I am not the only subscriber this happens too. I wish life lock would generate a program to prevent this from happening.
Not what I expected
LifeLock Advantage
Would not recommend
Ronnie from
Levittown -
166 days
ago
Verified buyer
I opened account at bank was not notified. Bought a car and was not notified.. I had to tell them then they put it on the app, never once did I get any emails, texts, phone calls about anything.. I'm very hesitant to stay with your company.. I feel I should be reimbursed for a service I didn't get
Pros
Can't think of any pros
Peace of Mind
Protection
Restoration/Reimbursement
Security
Cons
Alerts
Cost
Service
1 reply from LifeLock -
164 days
ago
Ronnie,
Thank you for reaching out regarding your concerns about not being notified of accounts. We are sorry to hear that you feel you are not getting what you paid for. We would like the chance to review and discuss your account, to provide better information and understanding of your specific plan and overall account services. Please reach our LifeLock Member Services at 1-800-543-3562 so that we can assist with your concerns.
Poor access
LifeLock Advantage
Steve k from
USA -
789 days
ago
Verified buyer
Trying to talk to a live person is like pulling teeth. Signing in has gotten to be a nightmare. I always have to before I get locked out.
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Advantage
$14.99
/ month
Pay $179.88 for the 1st yr after trial, renews at $239.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Advantage
$14.99
/ month
Pay $179.88 for the 1st yr after trial, renews at $239.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 8046 reviews
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