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LifeLock is the leader in identity theft protection.
0%
Reviewed by 0 customers.
Expensive and poor service
LifeLock Advantage
LTS from
USA -
789 days
ago
Verified buyer
My family has been with Lifelock for 15 years. We will not be continuing with Life Lock because of the service. When we had Identity Theft, they were initially helpful but as we proceeded you could never reach the support team and they did not respond to email. We were able to handle it with the police and the state where false employment claims were filed. They reported a second instance of identity fraud with a credit card company that never happened and had to retract it. Finally, we were victim of credit card and medical fraud and they never picked it up or reported it. Again, we resolved it on our own with the credit card company. Life Lock has become a huge disappointment.
Privacy Monitor Assistant
LifeLock Advantage
Undisclosed from
US -
1109 days
ago
Verified buyer
I purchased Privacy Monitor Assistant after I talked to (removed agent name) on April 20 2022. I said i wanted all my info opted out of anyone getting information on me. i have a problem of someone making up info on me and i do not want anyone looking me up to cause problems. He said no problem and i would be getting e mail with everything ok. Not true... Everything is the same so i guess this purchase was a lie His name was (removed agent name).
Privacy Monitor Assistant
LifeLock Advantage
Undisclosed from
US -
1110 days
ago
Verified buyer
I purchased Privacy Monitor Assistant after I talked to Chris on April 20 2022. I said i wanted all my info opted out of anyone getting information on me. i have a problem of someone making up info on me and i do not want anyone looking me up to cause problems. He said no problem and i would be getting e mail with everything ok. Not true... Everything is the same so i guess this purchase was a lie His name was Chris.
Privacy Monitor Assistant
LifeLock Advantage
Undisclosed from
US -
1110 days
ago
Verified buyer
I purchased Privacy Monitor Assistant after I talked to Chris on April 20 2022. I said i wanted all my info opted out of anyone getting information on me. i have a problem of someone making up info on me and i do not want anyone looking me up to cause problems. He said no problem and i would be getting e mail with everything ok. Not true... Everything is the same so i guess this purchase was a lie His name was Chris.
No access
LifeLock Advantage
Undisclosed from
US -
1118 days
ago
Verified buyer
When Lifelock and Norton merged I lost the ability to access my credit score among other things.
Not easy to use
LifeLock Advantage
Undisclosed from
US -
1121 days
ago
Verified buyer
Was hoping for better security with ease of use. Not the case they are always looking to make more money and what you do get with basic service is hard to understand. trying to following in there web site is also difficult. Very Disappointed in service
Too complicated
LifeLock Advantage
Undisclosed from
US -
1123 days
ago
Verified buyer
Too many add on features that cost more $.....just do the job you originally sold...I can't conclude exactly what you're doing for us. Terms & conditions & all the "fine print" ...who in their right mind reads all that crap.
Rating LifeLock
LifeLock Advantage
Undisclosed from
US -
1123 days
ago
Verified buyer
I have had problems with Life Lock not able to monitor several of my credit cards even though the passwords are up to date and I tried every way possible to link them up. When I have called for assistance, I get someone with a difficult accent to understand. It is very frustrated trying to deal with the problem and being told that they can not help.
I will not renew my subscription this year.
It's ok. If there was an alternative company I would probab
LifeLock Advantage
Undisclosed from
US -
1124 days
ago
Verified buyer
It's ok. The website is difficult to use. I pay for my husband and I each year. One day, all of his information disappeared out of our LifeLock account. When I called, the representative said my husband has his own separate account. No he doesn't. He has never seen the LifeLock website. So now my husband isn't being protected, but we are paying for two people. The representative was not helpful.
Lack of Coverage
LifeLock Advantage
Undisclosed from
US -
1124 days
ago
Verified buyer
When I signed up for Lifelock, my financial institution was Wells Fargo. Wells Fargo has since discontinued operations in Fort Wayne, and Lifelock does not cover my City/County Federal Credit Union.
Advantage
$179.88
/year
Pay $179.88 for the 1st yr after trial, renews at $239.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
LifeLock stood out for the simplicity and ease of use of its mobile app.1
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
The broadest volume of alerts all in one place.
Advantage
$179.88
/year
Pay $179.88 for the 1st yr after trial, renews at $239.99/yr.
Payment method required. Pricing details below.*
- Million Dollar Protection™ Package†††
- Identity & Social Security Number Alerts†
- Credit Monitoring³
- U.S.-Based Identity Restoration Specialists
- Identity Lock³,¹²,†
“The 600-pound gorilla in the ID Protection space, LifeLock has one of the most comprehensive services for preventing an identity theft and if that fails, surviving it.”
LifeLock stood out for the simplicity and ease of use of its mobile app.1
The broadest volume of alerts all in one place.
No one can prevent all cybercrime or prevent all identity theft.
- Price valid for introductory term, after that your price will renew at the standard price.
- Your subscription begins immediately after payment automatically renews unless canceled. Prices subject to change and may be charged up to 35 days before current term ends. Cancel here or contact Member Services.
1 Javelin Strategy & Research’s 2022 Identity Protection Service Provider Scorecard.
3 Credit features require successful setup, identity verification and sufficient credit history by the appropriate credit bureau. Credit monitoring features may take several days to activate after enrollment.
12 Identity Lock cannot prevent all account takeovers, unauthorized account openings, or stop all credit file inquiries. The credit lock on your TransUnion credit file and the Payday Loan Lock will be unlocked if your subscription is downgraded or canceled.
† LifeLock does not monitor all transactions at all businesses.
††† Up to $1 million for coverage for lawyers and experts included on all plans. Reimbursement and Expense Compensation varies according to plan, up to $1 million each for LifeLock Ultimate Plus. Insurance benefits are issued by third parties. See GenDigital.com/legal for policy info.
Copyright © 2025 Gen Digital Inc. All rights reserved. All trademarks, service marks, and tradenames (collectively, the "Marks") are trademarks or registered trademarks of Gen Digital Inc. or its affiliates ("Gen") or other respective owners that have granted Gen the right to use such Marks. For a list of Gen Marks please see GenDigital.com/trademarks.
TrustScore 4.8 | 7975 reviews
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